What countries do you ship to?
At present we only ship to the UK through our new website. If you would like to order for delivery out with this, please submit an enquiry here or alternatively email us at [email protected]
Why is the shipping cost so high?
Our shipping costs are set by the courier service we use; therefore, we do not have control over the price. This is a premium courier service which ensures our glasses are delivered safely and in a timely fashion.
Does the crystal contain lead?
Unless stated in the product description, our glassware is lead free. Any decanters which do contain lead are all treated to prevent any effects of lead into the liquid and complies with all safety limits and standards.
Is Burns crystal made in Scotland?
Burns crystal is handcrafted in Scotland, all orders placed online are dispatched from our factory in Glasgow, Scotland.
What are the lead times for ordering glassware?
We normally dispatch within 1–2 working days. If you need your order for a specific date please let us know in the Customer’s Notes box at the checkout, we will do our best to meet this date provided there is enough time for transit. Our transit times vary, please refer to our Shipping and Returns information page: “Insert shipping link”
Sometimes unavoidable factors can delay a parcel. We do ask for your patience if this does happen – you can be assured that we will do our best to resolve any issues. Once your order is on its way, we will provide you with a tracking reference so you can monitor your parcel’s progress.
My glass has bubbles in it, is that normal?
These imperfections are the result of traditional, skilled hand craftsmanship, incomparable to mass automatic production. Each glass is individually crafted and as with all handmade pieces, they will vary slightly from piece to piece. No two can ever be identical and may reveal slight variations. Even by hand, all items are produced within tight tolerances and to the highest standards to provide an exceptional experience in crystal appreciation.
Examples of acceptable imperfections include:
- Tiny air bubbles can be trapped during the glass gathering and are revealed during the blowing process
- Hand tool marks
- Crystal pattern and colour irregularities
- Slightly asymmetrical form or variation in glass distribution
Only in extreme cases will we be able to offer a refund.
Is Burns Crystal dishwasher safe?
Many bars clean our glasses using a dishwasher, some prefer to hand wash as they feel it effects the sensory experience. Any etching on the glasses will fade over time, we would advise hand washing in this instance.
Is Burns Crystal owned by Glencairn Crystal?
Burns Crystal was acquired by Glencairn in 2015. Although both brands operate in the same manner, they provide complementary additions for both their operations and product range.